Join Us: We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry. This role requires a hands-on approach to managing resources, optimizing processes, and ensuring seamless execution of projects.

About High Scale: At High Scale, we're redefining performance marketing with a blend of innovation and creativity. Our campaigns not only capture attention but also leave a lasting impact. This role is designed to be a launchpad for your career, offering hands-on experience and the potential to grow within the organization.

What You'll Do:

- Oversee the day-to-day operations, ensuring all processes are efficient and effective.

- Implement and manage operational systems and procedures to streamline workflow and enhance productivity.

- Monitor project timelines and budgets to ensure projects are delivered on time and within scope.

- Allocate and manage resources, including personnel, technology, and finances, to meet project needs.

- Work closely with department heads to forecast resource requirements and ensure optimal staffing levels.

- Coordinate with HR for recruitment, onboarding, and training of new staff members.

- Collaborate with account managers, creative teams, and clients to define project scopes and deliverables.

- Ensure all projects are completed to the highest standards of quality.

- Assist in the preparation and management of the agency's budget.

- Monitor and control operational costs, identifying opportunities for cost savings and efficiency improvements.

- Work with finance teams to ensure accurate billing, invoicing, and financial reporting.

- Address client concerns and escalations promptly, ensuring a high level of client satisfaction.

- Ensure the agency complies with all relevant regulations, policies, and industry standards.

Background & Skills:

- Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus.

- 5+ years of experience in operations management, preferably in an advertising or marketing agency.

- Strong understanding of advertising processes, including creative development, media buying, and campaign execution.

- Proven experience in managing budgets, resources, and teams.

- Excellent organizational, leadership, and communication skills.

- Proficiency in project management tools and software.

- Ability to multitask and work effectively under pressure in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

Characteristics:

- Team Player: Thrive in collaborative environments and contribute to team success.

- Self-starter: Drive tasks forward independently with initiative.

- Adaptable: Pivot quickly and embrace the dynamic nature of our work in a fast-paced setting.

- Social Media Proficiency: Understand social media and digital marketing trends to support impactful campaigns.